FREQUENTLY ASKED QUESTIONS
Welcome to Leesa Support. Have questions?
We're here to help! Our knowledge base and
FAQs below should have most of the answers
you need. But, feel free to reach out anytime.
General FAQs
Prep for Purchase
- Can I combine discounts?
- Do you take away my mattress?
- What kind of base do I use?
- What is the Mattress Recycle Fee?
- Can I try your products before I buy them?
- Do you offer financing?
Shipping & Delivery
- How long will it take to receive my order?
- Can I choose a delivery date?
- How much is shipping?
- What is FedEx Delivery Manager?
- Can I change my shipping address?
- How long can the mattresses stay in the box?
White Glove Delivery
Returns
Warranty Policy
Retail Partners
Our Mattresses
Original
Hybrid
Legend
Studio
Safety & Certifications
Sizing, Set-Up & Care
- How do I clean spills or stains on my mattress?
- My mattress feels like it's sagging, what do I do?
- What foundation works best?
- Are slats ok to use with my Leesa?
- Do I need a traditional bed frame?
- What size mattresses do you offer?
Bases
Leesa Foundation
Leesa Platform Bed
Leesa Adjustable Base
- How do I order a Headboard Bracket kit?
- What makes the Leesa Adjustable Base different?
- What does the remote control do?
- How do I sync a Split-King Adjustable Base setup?
- What is the return policy on the Leesa Adjustable Base?
- When will I receive my Leesa Adjustable Base?
Leesa Frame
Bedding and Cushions
Premium Foam Pillow
Hybrid Pillow
TENCEL™ Mattress Protector
- What is it made of?
- Does the protector have a warranty?
- How do I care for my protector?
- Do you have a return trial?
- What certifications does your protector have?
- Will this protector make me sleep hot?