FREQUENTLY ASKED QUESTIONS
Welcome to Leesa Support. Have questions?
We're here to help! Our knowledge base and
FAQs below should have most of the answers
you need. But, feel free to reach out anytime.
General FAQs
Prep for Purchase
- Why is there a price increase on select mattresses?
- Can I combine discounts?
- Do you take away my mattress?
- What kind of base do I use?
- What is the Mattress Recycle Fee?
- Can I try your products before I buy them?
Shipping & Delivery
- My Box is Damaged, What should I do?
- I can’t Find my Package, What Should I do?
- Can I Delay / Reschedule my Delivery Day?
- Can I Leave Delivery Instructions for the Driver?
- Will FedEx Bring my Products Inside?
- Is a signature required for delivery?
White Glove Delivery
Returns
Warranty Policy
Retail Partners
Our Mattresses
Original
Hybrid
Legend
Studio
Safety & Certifications
Sizing, Set-Up & Care
- How do I clean spills or stains on my mattress?
- My mattress feels like it's sagging, what do I do?
- What foundation works best?
- Are slats ok to use with my Leesa?
- Do I need a traditional bed frame?
- What size mattresses do you offer?
Bases
Foundation
- What's the difference between a foundation and box spring?
- What are the dimensions of the Leesa Foundation? How much does it weigh?
- What's the weight capacity for The Leesa Foundation?
- How do I assemble the Leesa Foundation?
- How do I clean my foundation?
- What's inside the foundation?
Platform
Adjustable Base
- What are the sizes, measurements, and weights of the Adjustable Base?
- How do I order a Headboard Bracket kit?
- What makes the Adjustable Base different?
- What does the remote control do?
- How do I sync a Split-King Adjustable Base setup?
- What is the return policy on the Adjustable Base?
Bed Frame
Bedding and Cushions
Pillow Cases
Premium Foam Pillow
Hybrid Pillow
TENCEL™ Mattress Protector
- What is the Mattress Protector made from?
- Does the protector have a warranty?
- How do I wash my Mattress Protector?
- Does the Mattress Protector have a return trial?
- What certifications does the Mattress Protector have?
- Will the Mattress Protector make me sleep hot?