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  1. Support Center | Leesa Sleep
  2. General FAQs

General FAQs

Prep for Purchase

  • Why is there a price increase on select mattresses?
  • Can I combine discounts?
  • Do you take away my mattress?
  • What kind of base do I use?
  • What is the Mattress Recycle Fee?
  • Can I try your products before I buy them?
See all 8 articles

Shipping & Delivery

  • Where are my free pillows?
  • How long will it take to receive my order?
  • When do Leesa products ship?
  • How much is shipping?
  • Can I choose a delivery date?
  • Can I change my shipping address?
See all 15 articles

In-Home Mattress Setup and Removal

  • How does Leesa’s in-home setup work?
  • Will you remove my old mattress and base?
  • Where do you offer in-home setup?
  • I purchased the mattress removal option. How should I prepare?

Returns

  • What's your return policy?
  • Do I return the mattress in the original box?

Warranty Policy

  • Does Leesa provide a warranty?
  • What is not covered under the mattress warranty?
  • What is an improper base?

Retail Partners

  • Tell me about the Leesa, Pottery Barn, & West Elm partnership
  • Are Leesa mattresses available on Amazon?
  • How can I try Leesa in a West Elm Store?
  • How do I return if I purchased on Amazon?
  • How do I return if I purchased at West Elm or Pottery Barn?
Support Center | Leesa Sleep
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