General FAQs

Prep for Purchase

• What is the Mattress Recycle Fee?
• Can I try your products before I buy them?
• Do you offer financing?
• Where are your products made?

Leesa, West Elm & Pottery Barn

• Tell me about the Leesa, Pottery Barn, & West Elm partnership
• How can I try Leesa in a West Elm Store?
• How do I return if I purchased at West Elm or Pottery Barn?

Shipping & Delivery

• How much is shipping?
• What is UPS My Choice?
• Can I change my shipping address?
• How long can the mattresses stay in the box?
• Do you ship internationally?

Returns

• What's your return policy?
• Do I return the mattress in the original box?
• Does Leesa provide a warranty?

Leesa on Amazon

• Is the Leesa Mattress available on Amazon?
• How do I return if I purchased on Amazon?

White Glove Delivery

• What is White Glove Delivery?
• Will my entire order be delivered with White Glove Delivery?
• When will I receive my order with White Glove Delivery?
• I purchased the mattress removal option. How should I prepare?