General FAQs

Prep for Purchase

• Why is there a price increase on select mattresses?
• Can I combine discounts?
• Do you take away my mattress?
• What kind of base do I use?
• What is the Mattress Recycle Fee?
• Can I try your products before I buy them?

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Shipping & Delivery

• Where are my free pillows?
• How long will it take to receive my order?
• When do Leesa products ship?
• How much is shipping?
• Can I choose a delivery date?
• Can I change my shipping address?

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In-Home Mattress Setup and Removal

• How does Leesa’s in-home setup work?
• Will you remove my old mattress and base?
• Where do you offer in-home setup?
• I purchased the mattress removal option. How should I prepare?

Returns

• What's your return policy?
• Do I return the mattress in the original box?

Warranty Policy

• Does Leesa provide a warranty?
• What is not covered under the mattress warranty?
• What is an improper base?

Retail Partners

• Tell me about the Leesa, Pottery Barn, & West Elm partnership
• Are Leesa mattresses available on Amazon?
• How can I try Leesa in a West Elm Store?
• How do I return if I purchased on Amazon?
• How do I return if I purchased at West Elm or Pottery Barn?