General FAQs

Prep for Purchase

• Why is there a price increase on select mattresses?
• Can I combine discounts?
• Do you take away my mattress?
• What kind of base do I use?
• What is the Mattress Recycle Fee?
• Can I try your products before I buy them?

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Shipping & Delivery

• My Box is Damaged, What should I do?
• I can’t Find my Package, What Should I do?
• Can I Delay / Reschedule my Delivery Day?
• Can I Leave Delivery Instructions for the Driver?
• Will FedEx Bring my Products Inside?
• Is a signature required for delivery?

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In Home Delivery and Set Up

• What is White Glove Delivery?
• Will my entire order be delivered with White Glove Delivery?
• When will I receive my order with White Glove Delivery?

Returns

• What's your return policy?
• Do I return the mattress in the original box?

Warranty Policy

• Does Leesa provide a warranty?
• What is not covered under the mattress warranty?
• What is an improper base?

Retail Partners

• Tell me about the Leesa, Pottery Barn, & West Elm partnership
• Is the Leesa Mattress available on Amazon?
• How can I try Leesa in a West Elm Store?
• How do I return if I purchased on Amazon?
• How do I return if I purchased at West Elm or Pottery Barn?