As much as we would like each box to show up in perfect condition, that is not always the case.
Due to their weight and size our mattresses tend to move less gently in transit. To make sure you receive it in perfect condition, each mattress is carefully wrapped with two layers of plastic.
We would suggest that you go ahead and open the box. Your mattress should be in great shape! If you notice any issues (rips, tears, etc.), please let me know as soon as possible, and send pictures if you can of the issue as well as the mattress penalty tags. If there is any damage we'll be sure to address it quickly. You can send those photos to support@leesa.com, and we'll resolve the issue.